Reference

Legal Framework for Your kirikay Account

Your use of kirikay is governed by these terms, and access depends on your local law and the eligible regions we serve. Read through what applies to your account, your wallet activity via bKash, Nagad, or Rocket, and how we handle your data.

Bangladesh-region eligibilityAccount and wallet termsData and privacy rightsJurisdiction-dependent access

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LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about these terms, a data request, or a dispute related to your account, our support team handles policy queries directly. You can reach us through live chat, email, or your account message centre — whichever works for you on mobile.

Live Chat Open the chat widget from your account dashboard. Policy and account queries are handled by the same support team, available through the app or mobile browser.

Email Support Send your query to our support address from your registered email. Include your account reference so we can locate your record and respond without delay.

Account Message Centre Log in and use the message centre under account settings. This keeps a written record of your query and our response, useful for any follow-up on legal or data matters.

What These Terms Cover

kirikay Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account registered through kirikay and every transaction processed via bKash, Nagad, or Rocket. By opening an account, you confirm you have read and accepted these conditions. We reserve the right to update terms when required by operational or regulatory changes —

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we will notify you through your registered contact before material changes take effect. Access to kirikay and its services is subject to the laws of your jurisdiction. If local law in your region restricts or prohibits online gaming activity, you are responsible for understanding that before
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you proceed. We do not make eligibility determinations on your behalf. Account holders must be of legal age as defined by their local jurisdiction. Any account found to be in breach of these terms — including providing false registration details or attempting to circumvent regional restrictions
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— may be suspended pending review. Disputes arising from account activity should first be directed to our support team. We aim to resolve account-level issues within a reasonable timeframe and will communicate the outcome through your registered channel. These terms are written in English and the
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English version governs in all cases.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCOUNT SECURITY

How We Handle Your Information

We collect only what is necessary to operate your account, process payments through bKash, Nagad, or Rocket, and meet our obligations under applicable law. Your data is not sold to third parties. You can request a copy of your data or ask us to correct inaccurate details by contacting support through your registered channel.

Data Retention

We retain account and transaction records for as long as required by applicable law or our operational obligations. When retention is no longer required, records are deleted or anonymised.

Cookies and Tracking

We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password and OTP verification. If you notice any unauthorised activity, contact support immediately through live chat or the message centre.

Your Rights

You have the right to access, correct, or request deletion of your personal data, subject to legal retention requirements. Submit requests through the account message centre or email support.

Common Legal and Policy Questions

Straightforward answers to what account holders in Bangladesh ask most about our terms, data practices, and how to act on their rights.

These terms apply to anyone who opens an account with kirikay. Access and eligibility depend on your local law and the regions we currently serve — check that before you proceed.

Send a data access request through the account message centre or email support from your registered address. Include your account reference so we can locate and prepare your records promptly.

Yes. You can request deletion of your personal data, subject to any legal retention obligations we must meet. Submit the request through the message centre and we will confirm the outcome.

We notify account holders before material changes take effect, through your registered contact. Continuing to use your account after that point means you accept the updated terms.

We retain transaction records as required by law, but we do not store your full bKash, Nagad, or Rocket credentials. Payment verification happens through the respective wallet's own secure flow.

Contact support immediately via live chat or the account message centre. We can place a temporary hold on your account while we investigate and will communicate findings through your registered channel.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Appkirikay App InfoKirikay Banking

Legal Framework for Your kirikay Account

Reach Us on Policy Matters

How We Handle Your Information

Common Legal and Policy Questions

01 Who do these legal terms apply to?

02 How do I request a copy of my personal data?

03 Can I ask kirikay to delete my account data?

04 What happens if the legal terms change?

05 Is my payment information stored after a bKash or Nagad transaction?

06 What should I do if I think my account has been accessed without my permission?

Legal

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