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How kirikay Handles Your Personal Information

Your account data — from your bKash or Nagad wallet details to your login history — is handled with care and kept only for the purposes we describe here. Access and use of this platform depends on your local law and eligible regions.

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kirikay How kirikay Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encryption and Storage

All data you submit — including payment wallet numbers for bKash, Nagad, and Rocket — is encrypted in transit using SSL and stored on secured servers with restricted access.

Cookie Controls

We use session cookies to maintain your login state and functional cookies to remember your preferences. You can review and clear these through your browser settings at any time.

Retention and Deletion

Account data is kept while your account is open and for the period required after closure. Once that period ends, your personal records are deleted or anonymised from our systems.

Data Request Process

To access, correct, or request deletion of your data, contact our support team via live chat or email. We will verify your identity before processing any account-level data change.

PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data access or deletion request to our support address. We aim to respond within a few business days and will confirm receipt of your request.
Live Chat Open the chat window from your account dashboard to speak with our support team directly about any privacy concern or data query on your account.
Account Settings Some data preferences — like communication opt-outs and session management — can be updated directly from the Privacy section inside your account settings.

Common Questions About Your Privacy

We collect your name, contact details, and the payment wallet identifiers you use — such as your bKash or Nagad number — along with transaction records needed to process deposits and withdrawals.

Your wallet number is passed only to the relevant payment processor to complete your transaction. It is not sold or shared with any other third party outside that processing relationship.

We keep your data while your account is active and for the period required by applicable financial obligations after closure. Once that window passes, your records are deleted or anonymised.

Yes. Contact our support team via live chat or email with your account details. We will verify your identity and provide the information we hold on your account within a reasonable timeframe.

Send a deletion request through live chat or email support. After verifying your identity, we will process the request in line with our retention obligations and confirm once it is complete.

We use session and functional cookies to keep you logged in and remember your preferences. You can manage or clear these through your browser settings; some features may not work without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.