Reference

Terms That Govern Your kirikay Account

These terms set out the rules for using your kirikay account — how you access the platform, how your payments through bKash, Nagad, and Rocket are handled, and what both sides are responsible for.

Account Holder ResponsibilitybKash · Nagad · Rocket CoveredJurisdiction-Dependent AccessFair Use Policy Applies
kirikay Terms That Govern Your kirikay Account
HOW WE HANDLE ACCOUNTS

Account Security and Data Practices

We take account integrity seriously — not as a policy statement, but as an operational standard. Your payment details, wallet references, and session data are held under encryption and are never shared with third parties outside of what's needed to process your bKash, Nagad, or Rocket transactions. Here's how the key areas work in practice.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure, in line with standard financial record-keeping requirements for supported regions.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised session, lock your account from settings and contact support immediately.

Cookie Use

We use session cookies to keep you logged in and functional cookies for payment flow. No tracking cookies are placed without your consent, and you can manage preferences from your account settings.

Requesting Changes

To update personal details, wallet references, or to request account closure and data deletion, submit a request through your account settings or contact support with your account reference.

TERMS SUPPORT CONTACT

Reach Us About Your Terms Query

If something in these terms isn't clear, or you think a decision affecting your account doesn't match what the terms say, contact us directly. Our support team handles account and policy queries and can escalate to a senior review if needed. Reaching out early means faster resolution — most account-level questions are sorted on first contact.

Team online

Live Chat

Open the chat window from your account dashboard. Policy and account queries are handled there, with access to senior review escalation when needed.

Email Support

Write to our support address from your registered email. Include your account reference and the specific clause or transaction you're asking about for a faster response.

Help Centre

Our Help Centre has a dedicated section on account terms, payment conditions, and the steps to raise a formal dispute if live chat hasn't resolved your issue.

Common Questions About These Terms

Real questions from account holders about how these terms apply day to day — on payments, access, and what to do if something isn't right.

Yes. Access and eligibility depend on your local law and the regions kirikay actively supports. If local regulations restrict access, these terms do not override that — your local law takes precedence.

No. Deposits must come from a wallet registered in your own name. Third-party wallet deposits are flagged for review and may be returned, with the account held pending verification.

Raise a dispute within 72 hours by contacting support with your account reference and the relevant transaction or decision. Senior review is available if the first response doesn't resolve it.

We notify you through your registered contact details before any changes take effect. The updated terms are also posted on this page with the revision date clearly shown at the top.

Yes. Submit a data request through your account settings or contact support directly. We'll confirm receipt and handle it in line with the data retention policy for your region.

Suspension pauses access while we review a concern — it's not a permanent closure. We'll contact you through your registered details to explain the reason and the next steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.